Technical support

Steel & Graphics provides technical support to all customers with active support contracts for all our software: ArTeN A4D, TecnoCAM and TecnoMETAL.

The technical support and maintenance contract includes:

Updates that allow you to always have the latest version available.
Access to the user portal from which you can check all your submitted technical requests.
Phone support during the fullowing hours: from Monday to Friday from 9:00 to 12:00 and from 14:30 to 17:30 (CET TIME).
Remote connection with our technical team.

The problems covered by the technical support service concern:

Problems with software malfunction
Specific doubts on how to use the TecnoMETAL commands
Possibility to request implementations and changes common to the program

Services not included in the contract that can be contracted individually:

Installation, uninstallation and activation of licenses
Advice on use of the program
Technical training on how to customize and use the program

The Technical Assistance Service is not responsible for:

Problems related to software compatibility, we invite you to check the compatibility of CAD systems with operating systems.
Problems caused by other software not related to the Steel&Graphics programs
Hardware problems

The technical assistance service is provided through:

User portal: you can freely access and view or send tickets and access information provided by the community
By email: you can send an email to our technical support service at support@steel-graphics.com
If you have problems contacting us you can contact our office at 045 8778577

The technical support service through the User Portal is available from Monday to Friday from 9:00 to 12:00 and from 14:30 to 17:30 (CET TIME), for assistance outside these hours, please consult the Knowledge base area on the portal or ask the Community.

Without an active support contract, you can send a ticket and access the articles available on the user portal

Access to User Portal